Are you from Utah?
A few years ago, I was in the liquor store section of one of my C-stores, hurriedly throwing up a just delivered order, while a wisened assistant manager was training a new clerk.
A customer walked into the liquor store, with about a 10 year old little girl at her heel, and asked the new clerk, “How much are your minis?”
The new clerk replied, “What kind are you looking for ma’am?”
“I’ll tell you what kind I’m looking for when you tell me how much they are!” the customer quipped in an increasingly agitated voice.
The assistant manager quickly stepped up to the counter and said, “I’m sorry ma’am. I think what she’s trying to ask is what kind are you looking for. Whiskey, schnapps, rum, vodka? There’s about thirty different kinds of minis down here and I’m sure you don’t want all the prices.”
The now livid customer looked at the new clerk and asked her, “Is this lady training you?” She gestured toward the assistant manager and continued, “Because if she is, you don’t stand a chance. She’s the rudest, most incompentent trainer I’ve ever seen!”
At about this time I decided to step into the discussion. “Is there a problem ma’am?” I asked.
“Yes there’s a problem, these people are rude and incompetent. All I want is a price and they won’t give me one!”
“Well, ma’am, I’ve actually been standing here listening the entire time, and my people have been nothing but polite to you. They’re just trying to get an idea of what you want so they don’t have to give a big list of prices.”
“My God!” she yelled, “will you just tell me how much your fucking minis are?” throwing up her arms.
In a soft but level tone of voice, I asked quietly, “Ma’am, are you from Utah?”
Taken aback, and a little confused, she stuttered, “Why?”
“Because,” I answered, “You’re being a real bitch, and someone from Wyoming wouldn’t be treating people like this. So…you must be from Utah. Are you?”
The lady grabbed her daughter by the arm, yanking her nearly off her feet, and dragged her out through the front door, into her gold colored Honda Civic, sporting Utah plates, and sped out of the parking lot.
Sometimes, everything just falls perfectly into place.
Wisdom